Frequently Asked Questions (FAQ)

Is the Académie Groupe site a new site?

Yes. Académie Scientifique de Beauté now becomes Académie Groupe. This new site now contains a wider choice of beauty products with 3 brands: Académie Scientifique de Beauté,
Bronz'Express & Derm Act.

I can't log in with my usual credentials.

In order to protect your data, your identifiers usual logins will no longer work on the Académie Groupe site. To order on Académie Groupe, you must create a new account.

I no longer have access to my customer account, is this normal?

If you were already a customer, you will no longer have access to your usual account on this new site. Nevertheless, we keep your
order history and your loyalty points so that you can retrieve. To do this, we invite you to contact our Customers Service by e-mail (via the contact form).

How can I find my loyalty points on the Académie Groupe website?

The history of your points as well as your promotional codes will no longer be accessible to you but will be saved in our database. To benefit from it on the new Académie Groupe site, we invite you to contact our Customer Service (via the contact form) by indicating your customer number or an old order number.

How to create a new account?

To create an account go to this form: Create my account Complete all the fields and click on "Create" to finalize my registration. You can now take advantage of all the offers offered in our Académie & Moi loyalty program

For any account creation, enjoy 20 points to add to your loyalty kitty.

How to use the promotional code of -20% that I received following my account creation?

After validating your basket, you will find a "Promo Code" insert in which you can enter your code and then click on "Validate". Your code is now taken into account.

I would like to obtain a prescription for products adapted to my skin. How to do ?

To obtain a prescription for products adapted to your skin, go to one of our approved points of sale.
A beautician trained by our teams will give you a complete and personalized skin diagnosis in order to prescribe the products best suited to your problem.
To find an Académie Groupe point of sale, go to the " Institutes & Spa " page.

I would like to obtain samples of your products. How should I do it ?

Académie Groupe only provides samples for all orders. Go to an institute so that your beautician gives you samples adapted to your skin.

What active ingredients are used in our products?

All active ingredients used in each of our products are listed on the product sheet. Simply click on the Our Assets tab to view the list of assets. If you have any questions on this subject, do not hesitate to send us an email at the following address: .

Are your products tested on animals?

No, our products are not tested on animals, because we are concerned and respectful of our environment.

How do I share a product review?

If you want to give your opinion on one of our products, simply go directly to the bottom of the product page and click on "Write a review" Then write your review in the field reserved for this purpose and give a note between 1 and 5 to the product.

I would like to become an agent/partner of Académie Groupe. How do I proceed ?

To become a partner, go to our Partnership section. Click on "become a depositary" or "become an international partner", as the case may be, and we will ask you to fill out a form. Our sales department will do its best to get back to you as soon as possible.

I am a journalist, Influencer and I would like to get in touch with Académie Groupe.

We invite you to contact us directly via our Contact module. Thank you in advance for filling in all the fields requested by the form so that we can process your request as soon as possible.

Loyalty Program: Académie & Me!

How to participate ?

Signing up is easy! Go to our Loyalty Program and simply click on the "Register" button to register and start earning points with every purchase.

How to earn points ?
With each of your purchases, you accumulate points: 1€ spent = 1 point. From 200 points you will get a 20% voucher to be used on your next order.

How do I convert my points?
In order to convert log in and click on "Convert my points".

How do I receive a promotional code for my birthday?

All you have to do is connect to the Loyalty Program and go to the section: How to earn points? Then, fill in your date of birth to benefit from a 20% discount for your birthday.

How do I check my points balance?

Once logged in, your point balance is displayed directly in your account, you can view it at any time.

How long will it take for the points to be credited to my account?

You should receive your points as soon as your order is shipped to you.

Do my points expire?
For anniversary discounts, you have 2 months to use it and 6 months for loyalty vouchers.

What happens when I make a product return?
When you make a return you lose the points associated with the item you returned.

How can I contact support if I have questions about my points?
Our team is at your disposal to answer your questions. Contact us via the contact form at the bottom of the homepage.

What if I don't want to receive promotional emails?

You will receive regular loyalty program related emails. If you no longer wish to receive them, simply click on the "unsubscribe" button when you receive your next email.

My loyalty/birthday promotional code is not working.

We invite you to check the correct writing of the code and that there is no space before or after the code. If, despite this, your promotional code still does not work, please contact our Customer Service (via the contact form) indicating your promotional code.

I would like to know the expiry date of my product, how do I do this?

Observe your product and find the icon of an open jar with a number and the letter M. If it says 6 M, it means that after opening, the product is valid for 6 months. For more information on the texture, color, smell of your product, do not hesitate to contact us by indicating the batch number of the product. This 6-7 digit number is present on the back of the product, at the top of the tube or under the jar.